Leaked Apple warranty guide shows what it will and won’t repair

It’s pretty tough for individuals and even third-party shops to repair Apple products, and often hard to predict whether Apple itself will repair, decline to fix or replace a busted iPhone. However, Business Insider has unearthed a 22-page “Visual/Mechanical Inspection Guide,” or VMI, that shows what qualifies as an “eligible repair.” It’s reportedly used to conduct a physical damage inspection and assess cost, “basically half the training for iPhone techs,” an anonymous Genius told BI.

Image obtained by Business Insider

Most of the guidance is common-sense, but some things stand out. If a tech spots a dead pixel, for instance, he’s not obligated to fix it unless the customer asks — an arguably shady practice. Apple also has a detailed procedure to check for water or liquid damage, something that’s not very surprising if you own an model prior to the water-resistant iPhone 7 or 7 Plus.

It’s also interesting that Apple will repair, under warranty, a single hairline crack to the front glass, provided that it’s not “accompanied by enclosure damage in the proximity of the crack,” the VMI states. Apple will fix screen damage beyond that out of warranty for a $ 129 or $ 149 fee, depending on the model, and AppleCare covers it for a fixed $ 29 charge.

On the other hand, Apple will shun if you have a bad accident or try to repair the device yourself. In those cases, it’s looking for “intentional tampering or damage,” “disassembled unit or missing parts,” non-Apple batteries and “catastrophic damage.”

Apple has been recalcitrant in the past to even acknowledge product problems, but is arguably improving in that area. It might have changed its tune after the infamous iPhone 6 “touch disease,” dented its quality-control reputation and resulted in lawsuits. In recent months, Apple quietly extended the warranty on first-gen Watch models, for instance, and has been replacing iPad 4s with newer iPad Air 2 models.

As BI points out, the VMI is just a guide, and Apple techs will occasionally make exceptions. “There are always those one-off issues that the phone is technically not covered under warranty but we swap the phone anyway under warranty,” one said.

Source: Business Insider

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Firmware shows the next iPhone will use infrared face unlock

Ever since our close look at an alleged render of the next iPhone back in May, there have been rumors of 3D face scanning plus a large screen-to-body ratio flying about. Today, we finally bring you some solid evidence about these features, courtesy of — surprise, surprise — Apple itself. After digging up new details about the Apple HomePod in its leaked firmware, iOS developer Steve Troughton-Smith came across some code that confirm the use of infrared face unlock in BiometricKit for the next iPhone. More interestingly, in the same firmware, fellow developer Guilherme Rambo found an icon that suggests a near-bezel-less design — one that matches rumored schematics going as far back as late May. For those in doubt, Troughton-Smith assured us that this icon is “specific to D22, the iPhone that has Pearl (Face ID).”

These discoveries are by far the best hints at what to expect from the “iPhone 8,” which is expected to launch later this year. Additionally, we also learnt from our exclusive render that the phone may feature a glass back along with wireless charging this time. That said, there’s still no confirmation on the fate of Touch ID: while the HomePod firmware code seems to suggest that it’s sticking around, there’s no indication as to whether it’s ditching the usual Home button execution in favor of an under-display fingerprint scanner (as shown off by Qualcomm and Vivo at MWC Shanghai). Given how poorly Apple has been guarding the secrets of its next smartphone this time round, chances are we’ll hear more very soon.

Source: Steve Troughton-Smith, Guilherme Rambo

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OnePlus shows off the OnePlus 5 amid image leaks

It’s only been two days since OnePlus announced the June 20th launch date for its upcoming OnePlus 5 flagship phone, but it didn’t take long before a couple of image leaks popped up, courtesy of Android Police and Slashleaks. With that dual camera, LED flash, antenna bands and shade of gray, commenters were quick to point out the unfortunate resemblance between this device and the iPhone 7 Plus, which is presumably why OnePlus decided to post the above image to make a point. Indeed, from this angle, the OnePlus 5 appears to feature a more unique outline running from the side to the top, but the rest is still practically identical to the iPhone 7 Plus.


Despite the seeming identity crisis, the OnePlus 5 is set to be quite the performance beast — a role which its predecessors have played in each of their own generation; not to mention that it’ll likely be priced competitively like before. The company has already revealed that this phone will be using Qualcomm’s Snapdragon 835 chipset, and yesterday, @evleaks added that it’ll come with a whopping 8GB of RAM, according to some source code he dug up on Amazon India’s website. The dual camera will also be enhanced by DxO’s input, but of course, we’ll be the judges of that when we get our hands on a review unit. Here’s hoping that there will at least be a new color design to drive more differentiation, and hey, maybe OnePlus still has a trick or two up its sleeve for June 20th.


Via: Engadget Chinese

Source: OnePlus

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Apple is looking to make its own Netflix-beating TV shows

Apple is planning on investing in original TV shows, according to a report by The Wall Street Journal. With iPhone sales on the decline, people close to the company have revealed that it will attempt to gain Apple Music subscribers by adding original video content to the service. While this move has been rumoured since the relaunch of Apple TV, the company has apparently now started reaching out to Holywood producers, planning to offer original video content by the end of 2017.

Instead of investing in a full library of scripted content, however, Apple is initially setting its sights on a few high-quality original concepts. The same sources claim that Apple is seeking to rival the quality of shows like HBO’s Westworld and Netflix’s Stranger Things, with original movies possibly coming further down the line.

The report claims that Apple is still yet to buy any scripts due to internal debates about how to handle its business model. While Netflix refuses to share any kind of viewer figures or demographic data, Holywood producers believe that Apple will be far more open about how its original content performs.

While surprising, this wouldn’t be Apple’s first foray into publishing video content. Seeing the phenomenal success of James Corden’s Carpool Karaoke, Apple Music recently bought the rights to broadcast its own 30 minute version of the series. The company also revealed that it’s creating a semi-autobiographical documentary series called ‘Vital Signs’ starring Dr. Dre, due to premiere on Apple Music later this year.

While significant, both confirmed shows are firmly rooted in music. This rumoured expansion could mark Apple’s first step into non-music-related video content. Despite that, this seems to be a way to lure subscribers away from Apple Music competitor Spotify, rather than serving as a rival to purely video streaming services like Netflix. At last count, Apple Music had 20 million subscribers and Spotify double that.

Source: Wall Street Journal

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Homido’s V2 headset shows mobile VR doesn’t have to be basic

Virtual Reality’s main players might be household names (or owned by them), but scratch under the surface, and there’s a bustling bevy of lesser-known names jostling for your attention. Usually these fall into two camps, those with quirky features, or deluxe versions of Google Cardboard. Homido’s first headset was more the latter, with the distinction of having its own app hub for VR movies and games, and IPD (Inter Pupil Distance) controls, something even Gear VR doesn’t have. The French company’s back with a new version (called V2) that’s sleeker and compatible with more phones. What makes it interesting is the “family” of accessories that will complement it, including a Kinect-like motion sensor — making Homido’s little slice of virtual reality more than just a bourgeois take on bare-bones VR.

The good news is, the improved V2 costs the same as the original Homido VR headset. The less good news, if you’re on a budget at least, is that the original cost $ 80. Not the most expensive mobile VR headset, but still a jump if you were looking to get an upgraded cardboard viewer. The new design promises to be more comfortable, with better ventilation and a more premium feel along with an all-important capacitive button (no more pressing play, then quickly shoving the phone in the viewer). It’ll also support large phones including the iPhone 6s Plus.

Homido doesn’t want to just be known as a fancy phone holder, though. It’s Homido Center app might not be quite the same as Samsung’s Gear VR in terms of razzle-dazzle software stores, but it’s a start. Despite not having the influence of the Korean giant, CEO Mathieu Parmentier tells me his goal is to offer the best mobile VR experience possible. “We’re the only company to focus this hard on mobile VR and nothing else, and that’s how we’ll stay. We’re specialists.”

Parmentier also argues that making a headset that works well with many phones is actually more of an accomplishment. “It seems simple, no electronics etc., but actually the challenge is much harder than making a Gear [VR] for three Samsung smartphones, without adjustable IPD.”

The reveal of new accessories for the V2 is proof Parmentier wants to make Homido more of an ecosystem. The new additions include a 360-degree camera ($ 200), Bluetooth game controllers (Android/iOS costing $ 40/$ 60 respectively) and an as-yet-to-be-announced motion sensor. The controllers aren’t all that remarkable, but the addition of a 1080p/30fps VR camera plus app for converting videos into a Facebook or YouTube-friendly format (handy in its own right) would make Homido an easy entry introduction to VR video and photos.

As for the motion sensor, less is known. This would be something of a first for a headset at this price, though. Earlier this year, the company demoed it at MWC, allowing users to interact with games physically — like boxing with your fists. Rumours suggested the sensor might debut alongside the V2, but it looks like this might have been delayed. Once it does arrive, though, this would make Homido an unusually complete, if unconventional little VR ecosystem. That said, only the V2 is available now, everything else will follow “soon.”

Source: Best Buy

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