Reports that a Galaxy Note 7 issued as a replacement caught fire on an airplane may be too much for at least one carrier. Bloomberg cites a single unnamed source claiming that AT&T is “considering” stopping sales of the troubled phone based on that incident. Although AT&T (along with Sprint, T-Mobile and Verizon) have already issued statements indicating that customers can return or exchange their replacement phones, this would go a step further. The rumored deadline for the decision is Friday, which would put pressure on Samsung to figure out what’s going here.
While phones that weren’t recalled have caught fire on flights before, like this iPhone that grounded an Alaska Airlines flight in March, the spate of problems with the Galaxy Note 7 and subsequent recall have everyone, understandably, on high alert.
Tonight, Samsung issued a statement indicating it’s continuing to look into this latest incident, we’ll see what happens next.
Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices.
We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.
We remain in close contact with the CPSC throughout this process.
If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation.
We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.”